Privacy Policy

Last updated: 9 September 2026

TICKETNORD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use ticketnord.com, why we collect it, how it may be used and shared, and the rights available to you under applicable data-protection law, including the EU General Data Protection Regulation (GDPR).

1. Who We Are

TICKETNORD is an online platform for discovering events and supporting ticket sales, reservations and event management.

Website: https://ticketnord.com
Privacy contact: info@ticketnord.com

Further information about the operator of TICKETNORD is available on our Imprint page.

2. Information We May Collect

Depending on how you use TICKETNORD, we may collect:

Your name and contact information, such as your email address and telephone number where applicable.
Account information when you create or use a TICKETNORD account.
Information associated with ticket purchases, reservations, registrations and orders.
Information you provide when contacting us or an event organizer.
Newsletter subscriptions and communication preferences.
Technical information such as your IP address, browser type, device information and website activity.
Cookie and similar technology information.
Information required to provide organizer accounts and event-management services.

Where payments are processed by a third-party payment provider, TICKETNORD may not receive or store your complete payment-card details.

3. How We Use Your Information

We may process personal information to:

Provide and operate TICKETNORD.
Create and manage customer and organizer accounts.
Process ticket purchases, bookings and reservations.
Provide tickets and event-related information.
Communicate information about orders, bookings or events.
Respond to enquiries and provide support.
Send newsletters or marketing communications where permitted.
Maintain and improve the functionality, performance and security of our website.
Prevent fraud, misuse and security incidents.
Comply with applicable legal obligations.

4. Legal Bases for Processing

Under the GDPR, we process personal information only where we have an appropriate legal basis. Depending on the circumstances, this may include:

Performance of a contract — where processing is necessary to provide a service you requested, such as a booking, ticket purchase or account.

Legitimate interests — where processing is necessary for legitimate purposes such as maintaining the security, operation and improvement of our services, provided that your rights and interests do not override those interests.

Consent — where you have actively agreed to specific processing, such as certain marketing communications or non-essential cookies. You may withdraw your consent at any time where applicable.

Legal obligation — where we are required to process or retain information under applicable law.

5. Event Organizers

TICKETNORD may provide ticketing and event-management services to event organizers.

When you purchase or reserve a ticket, information relating to your booking may be made available to the organizer responsible for that event where necessary to administer the event, validate tickets, manage attendance or communicate relevant event information.

An event organizer may also process personal information independently for its own purposes. Where this occurs, the organizer’s own privacy policy may apply.

6. Payments

Payments may be processed through external payment-service providers.

Information necessary to complete and secure a transaction may be provided directly to the relevant payment provider. Such providers process payment information according to their own terms and privacy policies.

7. Cookies

TICKETNORD may use cookies and similar technologies to operate the website, maintain login sessions, remember preferences, improve security and understand how the service is used.

Some cookies are necessary for the website to function. Other cookies, including certain analytics or marketing cookies, may require your consent.

Where required, you can manage your choices through the cookie-consent controls available on the website.

8. Newsletter and Marketing Communications

If you subscribe to TICKETNORD updates, we may use your email address to send event announcements, ticket releases, recommendations and other TICKETNORD news where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe link provided in the relevant email.

Communications necessary to provide a service, such as information concerning an order, ticket, booking or account, may still be sent where necessary.

9. Contact Forms

When you contact TICKETNORD through our website, we may process information such as your name, email address, message and related technical information.

We use this information to respond to your enquiry and, where appropriate, maintain records of our communications.

10. Embedded and Third-Party Content

TICKETNORD pages may contain content or functionality provided by third parties, such as videos, maps, social-media content or external event services.

When third-party content is loaded, the provider may receive technical information such as your IP address and may use cookies or similar technologies according to its own privacy practices.

11. Who We May Share Information With

Where necessary to provide our services, personal information may be shared with:

Event organizers associated with your ticket or booking.
Payment-service providers.
Hosting and IT service providers.
Email and communication providers.
Ticketing and event-management technology providers.
Security and analytics providers where applicable.
Authorities, advisers or other parties where disclosure is required by law.

We do not sell your personal information to advertisers.

12. International Data Transfers

Some service providers may process personal information outside Sweden or the European Economic Area (EEA).

Where required by law, appropriate safeguards are used for international transfers, such as an adequacy decision or appropriate contractual safeguards.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, security and regulatory requirements.

Retention periods may therefore differ depending on the type of information and the purpose for which it is processed.

14. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

However, no internet-based service can guarantee absolute security.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information.
Request restriction of processing.
Object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data-protection authority.

To exercise your rights, contact us at info@ticketnord.com.

16. Children

TICKETNORD does not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the appropriate authorization.

Individual events may also have age restrictions established by their organizers.

17. External Links

TICKETNORD may contain links to event organizers, artists, venues and other third-party websites.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies when visiting those services.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies or legal obligations change.

The latest version will be published on this page together with the date of the most recent update.

19. Contact

For privacy-related questions or to exercise your data-protection rights, please contact:

TICKETNORD
Email: info@ticketnord.com
Website: https://ticketnord.com